Chesapeake Frequently Asked Questions
- How is my product shipped and will it spoil before it arrives?
- What if I am not home when the package arrives?
- How do I dispose of the dry ice after the package arrives?
- What type of crab do you use?
- Do I receive a discount for large orders?
- What is your cancellation policy?
- Does Chesapeake Bay Crab Cakes & More offer wholesale prices?
- Why does Chesapeake Bay Crab Cakes & More hold a personal check order for 10-business days?
- What guarantee do I have that my order will arrive fresh/frozen?
- How long is a product good for?
- Are the products fully cooked?
- What is the difference between fresh and pasteurized crab meat?
How is my product shipped and will it spoil before it arrives?
Chesapeake Bay Crab Cakes & More products are generally shipped via UPS either ground or 2nd Day Air unless otherwise noted by the customer. The products are handmade, flash frozen, placed in a zip lock bag, then into a box and stored below zero until shipped. The products are then shipped in a Polystyrene Container with enough dry ice to hold them up to two days.
What if I am not home when the package arrives?
UPS is instructed to leave every package if no one is home unless otherwise noted by the customer at the time of the order. If you live in or are shipping to an apartment community or a condo, please make sure that access to your particular unit is available.
How do I dispose of the dry ice after the package arrives?
Your package will contain dry ice to maintain a low temperature and preserve product freshness. Dry ice is solid carbon dioxide (CO2) that evaporates quickly and may have evaporated completely during transit to you. Dry ice is extremely cold and may cause burns if handled without gloves. If some dry ice remains, please handle with care, leaving any remaining dry ice in the cooler to evaporate.
Dry ice can be damaging to your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES. Dry ice can be disposed of by placing the Polystyrene Container outside or in a WELL ventilated area and allowing the dry ice to evaporate.
Our products are made from the Blue Crab and the Blue Swimming Crab. We use only jumbo lump and backfin depending on the product being made. Each product has a description and will specify the jumbo lump or backfin.
Do I receive a discount for large orders?
Although Chesapeake Bay Crab Cakes & More does not offer a price break on large orders, it is more economical to place a larger order due to shipping charges.
What is your cancellation policy?
Orders placed for future shipment can be cancelled by contacting customer service within five business days of the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be accepted by contacting customer service at 1-800-282-2722.
Does Chesapeake Bay Crab Cakes & More offer wholesale prices?
Yes, we do offer wholesale prices to legitimate companies. Please contact our corporate office at 1-800-282-CRAB (2722) to inquire.
Why does Chesapeake Bay Crab Cakes & More hold a personal check order for 10-business days?
Due to unfortunate circumstances in the past, management deems it necessary to have a 10-business day clearance on all checks. If a check is received on the 1st of the month, the order will not be shipped until the 10th business day following deposit. Money orders or bank checks are shipped the next available shipping date.
What guarantee do I have that my order will arrive fresh/frozen?
As stated, we ship with enough dry ice to maintain a two-day transit period. If your package arrives late, thawed or is compromised in any manner, your money will be refunded or you will receive a replacement. We stand behind every order shipped.
How long is a product good for?
Products are generally good for 6 months if kept wrapped in an air tight container/bag. The products MUST remain frozen.
Are the products fully cooked?
No, the products must be baked, broiled, fried or grilled depending on the product. (see cooking instructions)
What is the difference between fresh and pasteurized crab meat?
Fresh crab meat must be used within a few days of receiving. It has been cooked. It has not been processed for shelf life purposes. It usually arrives in 1 lb. containers. It can be frozen for up to 3 months.
Pasteurized crab meat can be stored in the refrigerator unopened for up to 6 months. It has been processed for shelf life purposes. It arrives in 1 lb. cans.
