Frequently Asked Questions
- How is my product shipped?
- What if I am not home when the package arrives?
- How do I dispose of the dry ice after the package arrives?
- What type of crab do you use?
- Do I receive a discount for large orders?
- What is your cancellation policy?
- Does Chesapeake Bay Crab Cakes & More offer wholesale prices?
- How long does Chesapeake Bay Crab Cakes & More hold personal check orders?
- What guarantee do I have that my order will arrive fresh/frozen?
- How long is a product's shelf life?
- Are the products fully cooked?
What if I am not home when the package arrives?
Federal Express is instructed to leave every package if no one is home. If you are shipping to an apartment community or a condo, please make sure that access to your particular unit is available. Orders shipping to an office require the suite number and/or floor to be delivered.
How do I dispose of the dry ice after the package arrives?
Dry ice is solid carbon dioxide (CO2) that evaporates quickly and may have evaporated completely during transit to you. Dry ice is extremely cold and may cause burns if handled without gloves. If some dry ice remains, please handle with care, leave any remaining dry ice in the cooler to evaporate outside in a well ventilated area..
Dry ice can be damaging to your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES. DO NOT TOUCH WITH BARE HANDS, USE AN OVEN MITT OR PROTECTIVE GLOVES.
Our products are made from the Blue Crab and the Blue Swimming Crab from both domestic and imported sources. We use jumbo lump, backfin, and claw crab meat depending on the product recipe.
Do I receive a discount for large orders?
Although Chesapeake Bay Crab Cakes & More does not offer a discount on large orders, it is more economical to place a larger order due to shipping charges. If you are contemplating a large Corporate order with Chesapeake, please contact Customer Service directly at 1-800-282-2722.
What is your cancellation policy?
Orders placed for future shipment can be cancelled by contacting Customer Service seven business days prior to the requested ship date of the order (during the month of December, we require ten days prior notice due to the high volume). Cancellations can be accepted by contacting customer service at 1-800-282-2722.
What guarantee do I have that my order will arrive fresh/frozen?
Orders are shipped with enough dry ice or refrigerant to keep frozen during transit. If your package arrives damaged or in an unacceptable condition, please contact Customer Service immediately upon receipt of your order. Please do not dispose of any item, even perishable ones, until you have spoken with Customer Service. We reserve the right to send Federal Express to pick up a package.
How long is a product's shelf life?
Products are generally good for 3-6 months if kept frozen and wrapped in an air tight container or bag. The products MUST remain frozen. We cannot guarantee the quality of any item ordered 3 months after receipt.
Are the products fully cooked?
Some products arrive ready to eat, however it is always wise to check the instructions on each item before preparation. They are also listed on the product page online, under Instructions. Most products are ready to be baked, broiled, fried or grilled depending on the product.