Chesapeake Frequently Asked Questions
- How is my product shipped?
- What if I am not home when the package arrives?
- How do I dispose of the dry ice after the package arrives?
- What type of crab do you use?
- Do I receive a discount for large orders?
- What is your cancellation policy?
- Does Chesapeake Bay Crab Cakes & More offer wholesale prices?
- How long does Chesapeake Bay Crab Cakes & More hold personal check orders?
- What guarantee do I have that my order will arrive fresh/frozen?
- How long is a product's shelf life?
- Are the products fully cooked?
What if I am not home when the package arrives?
Federal Express is instructed to leave every package if no one is home. If you live in or are shipping to an apartment community or a condo, please make sure that access to your particular unit is available. Orders shipping to an office require the suite number and/or floor to be delivered.
How do I dispose of the dry ice after the package arrives?
Your package will contain dry ice to maintain a low temperature and preserve product freshness. Dry ice is solid carbon dioxide (CO2) that evaporates quickly and may have evaporated completely during transit to you. Dry ice is extremely cold and may cause burns if handled without gloves. If some dry ice remains, please handle with care, leaving any remaining dry ice in the cooler to evaporate.
Dry ice can be damaging to your sink or other porcelain utilities. DO NOT DISPOSE OF IN PORCELAIN UTILITIES. Dry ice can be disposed of by placing the Polystyrene Container outside or in a WELL ventilated area and allowing the dry ice to evaporate.
Our products are made from the Blue Crab and the Blue Swimming Crab from both domestic and imported sources. We use only jumbo lump and backfin depending on the product recipe.
Do I receive a discount for large orders?
Although Chesapeake Bay Crab Cakes & More does not offer a price break on large orders, it is more economical to place a larger order due to shipping charges.
What is your cancellation policy?
Orders placed for future shipment can be cancelled by contacting customer service seven business days prior to the requested ship date of the order (during the month of December, we require ten days' prior notice). Cancellations can be accepted by contacting customer service at 1-800-282-2722.
How long does Chesapeake Bay Crab Cakes & More hold personal check orders?
Order placed using personal checks and money orders will be held for two weeks. Customers with a good history of payments via check will have their orders shipped on the next available standard shipping day unless otherwise requested.
What guarantee do I have that my order will arrive fresh/frozen?
Orders are shipped with enough dry ice or gel packs to keep the items frozen during transit. If your package arrives late, thawed or damaged, please contact Customer Service within three business days of receipt of your order. Please do not dispose of any item, even perishable ones, until you have spoken with Customer Service. We reserve the right to send Federal Express to pick up a package before a replacement or refund can be processed.