Refund policy
RETURNS AND REFUNDS
Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. If we require a shipment to be picked up and returned to our office, the customer must make the product available in good condition and in the original container or the refund will not be honored. We cannot accept returns of perishable food.
The following reasons are not covered under our refund policy:
- Orders that are refused when the delivery attempts are made
- Orders that are redirected by customer
- Orders with incomplete or invalid addresses
- Orders that are sent to recipients not available to accept packages in a timely manner on the day that it arrives
- Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage
- Orders delivering to a PO Box that are not picked up on the day of delivery
- Orders delivering to a carrier access point, as requested by the recipient, that are not picked up on the day of delivery
- Chesapeake Bay Crab Cakes & More is not liable for deliveries that have been impeded, such as by gate codes, construction work, and or animals. Please note: these are just a few examples and there may be other circumstances that impact delivery that will result in an order not being refunded.
Shipping charges are not refundable. CANCELLATION POLICY
Once an online order has been submitted, it cannot be altered or canceled for any reason. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.
