Privacy Policy
If you have any questions regarding privacy issues after consulting this page, please contact us at:
Chesapeake Bay Crab Cakes & More
10711 Red Run Blvd. Suite 115
Owings Mills, MD 21117
24-hr. Ordering: 1-800-282-CRAB (2722)
Customer Service: 1-800-282-2722 9:00 AM to 5:00 PM, ET, Monday-Friday
What information is collected and how is it used when I visit Chesapeake Bay Crab Cakes & More Online?
We may use this information to help diagnose problems with our server and to administer our Web site. We may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via direct mail. If you do not want us to collect information about you, please contact us via email at info@cbcrabcakes.com to opt out. In addition, we aggregate information on the pages that consumers access or visit and use the information to improve the content of our Web page. The personal information that we collect directly from you and from third parties are used to communicate with you, process your orders and assist in providing a more personalized shopping experience.
What are "Cookies" and how are they used?
"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to record session information, such as items that consumers add to their shopping cart. We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers and to provide advertisements that may be of interest to you.
What information do you collect when I place an order, request a catalog or other information?
When placing an order for merchandise or for a catalog or general information, we request and collect as necessary your: e-mail address, name, street address, delivery address if different, City/Sate/Zip, telephone number and credit card number and expiration date (orders only), products purchased, promotional coupons and gift cards if applied. Gift message and recipients name, address and telephone number are collected as well as network and device information. You have the right to delete or restrict the use of your personal information. Please notify us of your choices by emailing info@cbcrabcakes.com
How will Chesapeake Bay Crab Cakes & More use the information I provide?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.
The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings from us, please contact us at the address, telephone numbers, Fax number or e-mail above and specify "Do Not Mail Chesapeake Bay Crab Cakes & More Catalog" in your communication along with your exact name and address.
We occasionally make our customer list of postal addresses available to a select group of companies whose products you may find of interest. We also share personal information with third party marketing partners for commercial purposes. If you do not wish to share your data with third party companies, please contact us at the address, telephone numbers, Fax number or e-mail above and specify " Opt-out of Third Party Sharing" in your communication along with your exact name and address.
We periodically email our customer list about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or click here to go to our unsubscribe page.
Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
In some instances, we may use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us.We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
How will my telephone number be used?
Chesapeake Bay Crab Cakes & More will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry. On limited occasions, we may contact you to survey your shopping
experience. Telephone numbers are not shared with third parties.
How will my credit card number be used?
You credit card number and expiration is used to process your current transaction. For your security and ours, we do not store credit card information on our online server.
Your rights regarding personal information
You have certain rights regarding the personal information we hold about you, including:
- The right to access your personal information.
- The right to correct any inaccurate personal information.
- The right to erase your personal information in certain circumstances.
- The right to object to the processing of your personal information.
- The right to restrict the processing of your personal information in certain circumstances.
- The right to withdraw your consent to the processing of your personal information.
To exercise any of these rights, please contact us at info@cbcrabcakes.com.
Updates to our policy
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to Opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Security
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.
Children Under 13:
We have no way of distinguishing the age of individuals who visit our site. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and request to be removed from receiving marketing materials.
Consent
By using our Site, you're providing consent to the collection and use of your information in the manner that we have described.