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Shipping Information

Shipping rates and services
Returns and Refunds
Cancellation Policy
The Chesapeake Bay Crab Cakes & More Guarantee
Prices
Corporate Gifts
Payment Information
Contact information

Continental US Shipping Charges
Total Amount of Order Standard 2-Day Rush
$0.01-40.00 $18.95 $23.90 $38.90
$40.01-60.00 $19.95 $24.90 $39.90
$60.01-80.00 $24.95 $29.90 $44.90
$80.01-100.00 $25.95 $30.90 $45.90
$100.01-120.00 $28.95 $33.90 $48.90
$120.01-150.00 $33.95 $38.90 $53.90
$150.01-200 $36.95 $41.90 $56.90
$200.01-250.00 $39.95 $44.90 $59.90
$250.01+ 16% of order total 16% + $4.95 16% + $19.95


SHIPPING RATES AND SERVICES

Standard Delivery: All orders are shipped to arrive within 7 business days of selected ship date. Your cost per address is determined by the merchandise value. Delivery dates may be impacted by volume and or extreme weather conditions. In an effort to ensure that your order arrives on time, we reserve the right to ship standard packages early.

Guaranteed 2-day Delivery: Add $4.95 per address to our Standard Shipping charges.

  • Before 11am EST Monday – Wednesday: Orders will arrive by 8pm on the second day
  • After 11am EST Wednesday: Orders will ship the following Monday to arrive Wednesday

Overnight Delivery: Add $19.95 per address to our Standard Shipping charges.

  • Before 11am EST Monday - Thursday: Orders will arrive by 8pm EST the following day

Saturday Delivery: Add $24.95 per address to our Standard Shipping charges.

  • Must be placed before Friday at 11am EST
Please note that Saturday Delivery is not available to all locations

Delivery Outside the Continental United States: Add $24.95 to the Standard Delivery for orders to Hawaii. Mackenzie Salmon is available for delivery to the United Kingdom and the shipping fee is $30.00 per address.

PLEASE NOTE:

  • Products ordered together may be shipped separately
  • We are unable to guarantee time of day for delivery
  • We do not require a signature for release
  • We cannot ship to P.O. boxes, APOs or FPOs
  • We do not ship to Alaska.

Shipping Delays: We are not responsible for shipping delays due to inclement weather, including 2-day and overnight.

When Your Order Arrives:
1: Check your cooler for Dry Ice: Dry ice evaporates during shipping. If there is none left and your order is cold, everything is okay. If there is any dry ice remaining, handle it carefully with gloves and let it dissipate outdoors.
2: Confirm your order is correct: Check your order number and the item list on the shipping label – make sure all the boxes in your cooler match the order. If there is an issue with your delivery, please call customer service at 1-800-282-2722 between 8am and 4pm EST within 24 hours of receipt. Please do not dispose of any items, even perishable ones until you have spoken with Customer Service.
To meet your requested delivery schedule, it may be necessary to substitute an item of equal or greater value.
3: Transfer to freezer: Most items should be stored in your freezer below 32°F until you are ready to prepare them. Please read instructions on each box, as some items should not be kept frozen.

CONTACT INFORMATION
Chesapeake Bay Crab Cakes & More
10711 Red Run Blvd. Suite 115
Owings Mills, MD 21117
24 hr. Ordering: 1-800-282-2722 Customer Service: 1-800-282-2722 (8am to 4pm EST Monday-Friday)

RETURNS AND REFUNDS

Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. If we require a shipment to be picked up and returned to our office, the customer must make the product available in good condition and in the original container or the refund will not be honored. We cannot accept returns of perishable food.
The following reasons are not covered under our refund policy:

  • Orders that are refused when the delivery attempts are made
  • Orders that are redirected by customer
  • Orders with incomplete or invalid addresses
  • Orders that are sent to recipients not available to accept packages in a timely manner on the day that it arrives
  • Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage
Shipping charges are not refundable.


CANCELLATION POLICY
Orders placed for future shipment can be cancelled by contacting customer service seven business days prior to the requested ship date of the order (during the month of December, we require ten business days prior notice). To request a cancellation, contact customer service at 1-800-282-2722 or by email at [email protected]rabcakes.com

THE CHESAPEAKE BAY CRAB CAKES & MORE GUARANTEE
Chesapeake Bay Crab Cakes & More is committed to providing exceptional customer service and stands by the quality of each product we sell. In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-800-282-2722 between the hours of 8am and 4pm EST to discuss how we can best resolve the issue. We do recommend that you enjoy our products within 90 days of receipt. Shipping charges are not refundable.

PRICES
We do not offer price adjustments on sale items or price match on any items. For sales and special promotions, please sign up to receive our emails at the bottom of this page.

CORPORATE GIFTS
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Chesapeake Bay Crab Cakes & More pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-800-282-2722 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed as you will be with us.

PAYMENT INFORMATION

Online Orders:

  • Credit Card: Mastercard, Visa, American Express, and Discover
  • PayPal
Phone Orders:
  • Credit Card: Mastercard, Visa, American Express, and Discover
Mail Orders:
  • Credit Card: Mastercard, Visa, American Express, and Discover
  • Money Orders
  • Checks
PLEASE NOTE: We do not accept cash, and we do not ship COD. Please allow two weeks clearance for all orders paid by check or money order. The payment method used when completing your order will be charged at the time the order is placed.